Policies

Payment

I accept payment at checkout by debit card, credit card, or via PayPal.

Returns

If you are unhappy with your order for any reason, please contact me.  I want to help work out any issues that may arise. 

I have a 14 day full refund policy for return of goods.  Contact me within 14 days of receiving your order and I will issue you you a refund upon my receipt of the item in its original condition. Please note: refund is good for the purchase price only, and does not include any shipping charges.

If an item has been damaged during shipping, please email a photo of the damaged item, and I will exchange it at no cost to you. 

Missing Items

If an item has been shipped to you, but does not arrive within the expected time frame, please contact me so that I can try to help locate it.  I will not consider a shipment lost until 30 days after the expected arrival date.  If it has not arrived by that time I will replace it at no cost to you.

Gift Certificates

Unsure of which design to pick? Let them choose with a gift certificate!

Gift certificates come in the form of greeting cards that are physically mailed to you or the person to whom you are giving the certificate. They do not expire. Please allow 1-2 business days for processing. There is no shipping charge for certificates, and you will be notified by email when they have shipped.

Redeeming certificates: Each certificate contains a unique code which is to be entered in the Discount Code field at checkout. You will need to enter a billing address in the payment field at checkout, but do not need to enter a card number unless your order is larger than the amount of the certificate. If the entire amount of the certificate is not used up in one purchase, a NEW code which is good for the remaining amount will be emailed to the person who has redeemed the certificate.

If you have any questions about gift certificates, please contact me. I’m here to help!

Variation

Because all of my jewelry is made by hand, there will be slight variations from piece to piece.  This is part of the beauty of handmade jewelry.

I try to represent my work as accurately as possible in my photographs and descriptions, but please be aware that colors may appear differently on different devices and monitors.  If you have questions or concerns about this, please contact me.  I am happy to help!

Care of Jewelry

Treat this jewelry as you would other fine jewelry by storing it in a clean, dry place and avoiding moisture.

Tatted pieces are 100% cotton and are starched to hold their shape. If necessary, spot clean gently with a damp cotton swab. Try to lift dirt off of the surface of the tatting, rather than soaking it. Lay flat to until completely dry.

Tin pieces can also be cleaned with a damp cotton swab if needed. Be sure to dry promptly and thoroughly to avoid rust. Do not use alcohol or solvents as they may damage the decoration.

Original Designs

Please respect my intellectual property. All jewelry pieces displayed and sold on this site are my original designs. All rights reserved. This jewelry may not be reproduced without my express written permission.
Feel free to contact me with any inquiries.

.Copyright

All artwork and photos displayed on this site are copyright Elsa Dye and/or Tony Morgan.  All rights reserved. The artwork and photos may not be reproduced or used in any manner whatsoever without the express written permission of the artist. Social media sharing is fine, I would just ask to be credited. Feel free to contact me with any inquiries.